Frequently Asked Questions
Everything you need to know about your Chicago Bulls gear and orders.
How can I ensure my Chicago Bulls jersey is authentic?
All products sold on our official store are 100% authentic licensed merchandise. Jerseys feature official NBA heat-sealed graphics, sewn-on jock tags, and high-quality performance fabrics as worn by the players on the court.
What is your return policy for game-day apparel?
We offer a 30-day return policy for most items. Products must be in original condition, unworn and unused, with all original tags attached. Please note that customized jerseys are final sale and cannot be returned.
How long does shipping take for domestic and international orders?
Standard domestic shipping typically takes 3-7 business days. International shipping times vary by location but generally range from 10-21 business days. Expedited shipping options are available at checkout for fans who need their gear before the next tip-off.
Can I customize a jersey with my own name and number?
Yes, our 'Custom Shop' allows you to personalize select Chicago Bulls jerseys with your preferred name and number. Please ensure all spelling is correct before submitting, as custom items cannot be modified once the order is processed.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a secure and fast checkout experience.
How should I care for my Bulls apparel to prevent fading?
To preserve the quality of your gear, we recommend machine washing in cold water with like colors and hanging to dry. Avoid using bleach or ironing directly over printed or heat-sealed graphics.